Career

EXCITING OPPORTUNITY - JOIN OUR TEAM AS A BUSINESS DEVELOPMENT MANAGER- DIAGNOSTIC ACCESS & EXPANSION

Are you a strategic thinker with a passion for driving growth in the healthcare diagnostics sector? Join our dynamic team as a Business Development Manager – Diagnostics and Expansion and play a key role in shaping the future of medical diagnostics.

LOCATION: ACCRA

REPORTS TO: COMMERCIAL DIRECTOR

DEPARTMENT: COMMERCIAL

EMPLOYMENT TYPE: FULL TIME

ABOUT THE ROLE

Reporting to the Commercial Director, the successful candidate will be responsible for leading the strategic sales, marketing, and distribution of diagnostic analysers, reagents, and test kits across key customer segments. This role plays a pivotal part in driving revenue growth by democratizing access to laboratory testing through targeted sales efforts, proactive customer engagement, and the development of long-term partnerships with healthcare professionals and institutions.

RESPONSIBILITIES:

Sales & Business Development

·         Take ownership of the diagnostic product portfolio’s P&L and develop action plans to achieve revenue and market share targets.

·         Generate new business by identifying untapped markets, emerging trends, and competitor activities.

·         Lead negotiations, contract structuring, and proposal development for high-value B2B clients and institutional tenders.

·         Collaborate with the marketing team to design and execute market activation campaigns, product launches, and visibility drives.

·         Provide timely sales reports, forecasting insights, and market intelligence to guide strategic decisions.

Doctor & Key Opinion Leader (KOL) Engagement

·         Build and maintain a network of clinical influencers, pathologists, and lab directors to promote adoption and loyalty to product offerings.

·         Conduct detailed product detailing sessions, demonstrations, and hands-on training with doctors and healthcare professionals.

·         Gather clinical feedback and insights to inform product development and marketing strategies.

·         Represent the company in scientific conferences, symposiums, and Continuing Medical Education to reinforce brand presence and scientific credibility.

Client Relationship Management & Customer Service

·         Act as the primary contact for key accounts and ensure the highest level of client satisfaction through proactive engagement.

·         Address and resolve service issues, complaints, and product-related queries in a timely and professional manner.

·         Design and implement structured client feedback mechanisms (e.g., surveys, reviews, site visits) and action plans to address pain points.

·         Promote a culture of service excellence and act as an internal advocate for customer needs.

Distribution & Supply Chain Management

·         Develop and execute a robust product distribution plan to ensure consistent availability across customer sites.

·         Liaise closely with procurement and logistics teams to maintain optimal stock levels, ensuring cost-efficiency without compromising service delivery.

·         Forecast product demand based on market trends, seasonality, and campaign rollouts to prevent stockouts and wastage.

·         Monitor inventory KPIs and propose data-driven process improvements for supply chain optimization.

·         Coordinate with warehousing and delivery agents to ensure on-time, in-full (OTIF) product deliveries.

Internal Collaboration & Product Validation

·         Work closely with the Laboratory Operations team to evaluate and validate new diagnostic analyzers, reagents, and test kits before commercial rollout.

·         Coordinate pilot testing, workflow integration assessments, and performance benchmarking in alignment with ISO and quality management standards.

·         Facilitate internal training and knowledge-sharing sessions with laboratory scientists to ensure operational readiness.

·         Document and present findings from evaluations to inform go-to-market decisions and product positioning strategies.

·         Collaborate cross-functionally with Quality Assurance and Operations to ensure product compliance and readiness.

Competencies Required

·         Strategic Sales and Account Management

·         Excellent Communication & Scientific Presentation Skills

·         Clinical and Technical Acumen

·         High Emotional Intelligence and Relationship Building

·         Strong Analytical and Reporting Skills

·         Proactive, Self-Driven, and Results-Oriented

·         Integrity and Ethical Business Conduct

Qualification and Experience

·         Bachelor’s degree in biomedical science, Medical Laboratory Science, or related field.

·         MBA or postgraduate qualification in Sales/Marketing or Healthcare Management is highly desirable.

·         Minimum of 5 years in medical diagnostics or medical equipment sales, with a track record of achieving and exceeding targets.

·         In-depth knowledge of diagnostic platforms, clinical lab operations, and healthcare procurement systems (public and private).

HOW TO APPLY

If you are ready to take on this exciting opportunity and meets the outlined requirements, we invite you to submit your CV Gh.careers@synlab.com

 Join us in shaping the future of healthcare. We look forward to welcoming the newest member to our dedicated team!

Deadline for submission is 9^th May 2025. Only shortlisted applicants will be contacted.

Reporting to the National Sales Manager, the role holder will be providing support for the planning and implementation of company’s overall sales strategy and ensure effective revenue mobilization.

Core Responsibilities:

• Ensure the availability of products/ services within assigned territories
• Devise strategies and techniques necessary to achieving your revenue targets
• Develop strategies for more effective sales in collaboration with the marketing team
• Responsible for mapping potential customers and generating leads for the company through networking, and social media
• Responsible for achieving maximum customer retention by maintaining and strengthening customers’ relationship
• Provide support, information, and guidance on products and services to all customers as required
• Assist the marketing team in exhibitions, seminars & conferences
• Provide support to the department in ensuring visibility within all health facilities
• Provide feedback (campaigns, customers, and prospects) to internal team to assist in necessary adjustments and improvements
• Effectively exhibit the selling process from negotiation through closing deals, handling complaints and objections where necessary
• Maintain contact with all doctors and relevant hospital personnel
• Assist in preparing and organizing promotional events and activations within all sales territories to support sales
• Identify product improvements or new products by remaining current on industry trends, market activities and competitors
• Prepare weekly and monthly reports by collecting, analyzing, and summarizing information
• Prepare and deliver tailor made presentations on tests, panels, and packages as well as services where necessary
• Collaborate with all departments to achieve better business results
• Any other responsibilities that may be assigned from time to time
  
  

Personal Requirements and Experience:

• A minimum of HND in Sales and Marketing or a related field.  A degree in sales, marketing, or related field is desirable
• Sales and marketing experience in a medical laboratory environment will be an added advantage
• Ability to effectively communicate (written & verbal) with other staff members and act as a representative of the company to the public.
• Good presentation and negotiation skills
• Ability to prioritize tasks and deliver great results
• Ability to pay attention to details
• Analytical and Problem Solving
• Microsoft 365 Suite (Word, Excel, Outlook, PowerPoint, Teams)
• Excellent Interpersonal and Relationship skills
• Excellent Customer Service skills
• Ability to anticipate and respond swiftly to changing dynamics within the office setting.
  
  

Locations:

Accra, Tema, Koforidua               

Deadline for submission is 7^th April 2022. Interested applicants should send their CV’s and cover letters to recruitment@haysarbsolutions.com and indicate the position is being applied for.

Only shortlisted applicants will be contacted.

Brief Summary of Role

We are seeking an enthusiastic, motivated, people-oriented, goal driven National Sales Manager who will be responsible for developing professional sales relationships with our customers and key partners. You will lead, supervise, inspire, develop, and coordinate the activities of our sales team and interface with our business unit heads to drive customer footfalls for their respective BU’s. You will be reporting to the Director of Marketing and Sales and support with the development and deployment of sales strategies that will win SYNLAB more customer accounts and forge more partnerships.

Territory/Location

You will be based in Accra but will be responsible for coordinating activities of the sales team nationwide.

Responsibilities

The National Sales Manager’s key responsibility will be to drive value creation and to deliver outstanding business performance through leading, supervising, inspiring, developing, and coordinating the activities of our sales team. You will work with the sales team to increase customer footfalls, sign up new customers, meet revenue targets and improve customer satisfaction and retention.

You will also:

• Own and manage existing customer relationships.
• Create and drive long term strategy and short-term tactics to achieve business goals in a timely manner.
• Support the development of and achievement of strategic account plans for achieving revenue goals for all BU’s, including value expansion and margin.
• Identify new business opportunities by initiating; developing or delivering unique solutions that result in improved outcomes for customer and company
• Establish and build deep understanding of account needs, stakeholders, and competitive situation of accounts
• Ensure weekly business reviews are conducted with your team and prepare weekly, monthly, quarterly, and annual sales reports.
• Identify new partnership opportunities and negotiate long term contracts.
• Coach and mentor the sales team to drive continuous improvement.
  
  

Education and Experience You will bring

Required:

• Bachelor's degree and 5 years’ experience with track record in Customer interface (Sales or Service) roles.
• Mastery level experience in managing customer accounts
• Ability to conduct assessments based on key performance indicators
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Superior communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• Excellent knowledge of the healthcare sector
• Proven success at winning contracts
• 50% Travel
  
  

What We Offer

At SYNLAB, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees.
• Financial security through competitive compensation, incentives, and performance-based bonus plans.
• Working tools and means of transport to ensure effective execution of your duties.
• A serene and conducive work environment to enhance your productivity and mental wellbeing.

 Deadline for submission is 7^th April 2022. Interested applicants should send their CV’s and cover letters to recruitment@haysarbsolutions.com and indicate the position is being applied for.

Only shortlisted applicants will be contacted.

Brief Summary of Role

We seek an individual who is a good communicator and demonstrates a strong sense of understanding in handling customer enquiries and complains. You will be collaborating with a team from various departments and will be reporting to the Customer Service Manager to ensure the satisfaction and retention of SYNLAB’s customers.

Territory/Location

You will be based in Accra but will be responsible for coordinating activities of the various branch when it becomes necessary.

Responsibilities

As the primary contact of the company, the Customer Service Executive’s key responsibility will be day-to-day managing of the company’s customers either by telephone, electronically or face-to-face and to ensure that customer enquiries/ complains are remedied. The key objective will be to assess customer needs to improve satisfaction and retention.

You will also:

• Educate customers on products, services and promotions being run by the company
• Set up customer accounts by providing accurate, valid, and complete information using the right methods and tools
• Identify leads that develop into new customers
• Provide periodic updates and verification of customer details
• Collect customer feedback and update the marketing team to enhance operations
• Find appropriate resolutions within the shortest time
• Manage average customer wait time
  
  

Education and Experience You will bring

Required:

• HND or Bachelor’s degree with 3 years’ customer support experience
• Strong customer contact handling skills
• Enduring and an active listener
• Positive attitude and be able to work under pressure
• Strong problem-solving skills
• Fast learner with the ability to multi- task, prioritize and manage time effectively
• Confident, proactive, and attentive to detail
  
  

What We Offer

At SYNLAB, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees
• Working tools to ensure effective execution of your duties
• A serene and conducive work environment to enhance your productivity and mental wellbeing 

Deadline for submission is 30^th April 2022. Interested applicants should send their CV’s and cover letters to recruitment@haysarbsolutions.com and indicate the position is being applied for.

Only shortlisted applicants will be contacted.

National Service Vacancy Announcement: Join SYNLAB Ghana

Are you a recent graduate with a passion for healthcare and diagnostics? SYNLAB Ghana invites applications from National Service Personnel for placement across multiple regions in Ghana. Join us in delivering world-class medical laboratory services while gaining invaluable experience in a dynamic, professional environment.

Available Locations:

• Bono Region
• Ashanti Region
• Volta Region
• Eastern Region
• Western North
• Greater Accra Region
• Central Region

Role:
Medical Laboratory Scientists: Support our labs in delivering accurate and timely diagnostic results, a vital contribution to healthcare in Ghana.

Application Instructions:

Interested candidates should indicate their preferred region in the subject line of their application. For example: NSP – Greater Accra.

Application Deadline:

8th November 2024

How to Apply:

To apply, send your CV and cover letter to Gh.careers@synlab.com or call 0302 763 580 for further details.

Be part of a team dedicated to advancing healthcare standards in Ghana. Apply today, and start your journey with SYNLAB Ghana!